Returns & Refunds

At CLEARDEAL, customer satisfaction is important to us. We want you to shop with confidence, knowing that we are here to help if something isn’t right with your order. Please read our Returns & Refunds Policy carefully to understand how returns, refunds, and exchanges are handled.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date

  • Items must be unused, unwashed, and in their original condition

  • Products must be returned in original packaging with all tags and accessories included

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale

  • Gift cards

  • Personalized or custom-made items (if applicable)

  • Items damaged due to misuse, neglect, or normal wear and tear

3. How to Initiate a Return

To start a return, please contact us before sending any items back.

Email: ivensplaisir@doogex.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos (if the item is damaged or defective)

Once your return request is approved, we will provide instructions for returning the item.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • Shipping fees are non-refundable

  • We recommend using a trackable shipping method, as CLEARDEAL is not responsible for lost return shipments

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Provide photos of the item and packaging so we can resolve the issue quickly.

In such cases, we will offer a replacement or a full refund at no additional cost to you.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time is typically 5–10 business days, depending on your payment provider

7. Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return the original item (if eligible) and place a new order.

8. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank or payment account

  2. Contact your payment provider

  3. Reach out to us at ivensplaisir@doogex.com for assistance

9. Changes to This Policy

CLEARDEAL reserves the right to modify this Returns & Refunds Policy at any time. Any changes will be posted on this page with an updated revision date.

10. Contact Information

If you have any questions about our Returns & Refunds Policy, please contact us:

CLEARDEAL
📍 Address: 2008 Olde Mill Lane, McHenry, IL 60050, USA
📧 Email: ivensplaisir@doogex.com
📞 Phone: +1 (708) 310-9897
🌐 Website: https://cleardeal.net